Monday, July 28, 2008
Thursday, July 24, 2008
Sunday, July 20, 2008
The other day I called to complain about the phone service. A government department known for their lethargy and disinterest. Imagine my surprise when the lady was not only polite but promised to have the problem rectified. I found myself relating the incident to many and later it struck me that it was disheartening that the pleasant customer service had taken me by surprise. Shouldn't this be the norm? I am baffled when I find a banner stating 'Customer Service Week' in a bank or a super market. Shouldn't it be customer service all the year round?
Forget organisations. At a personal level I find that simple courtesies seem to be a thing of the past. How many instances are there when you find someone trying not to meet your eye to avoid greeting you. Do men offer a lady or an elderly person a seat in a crowded bus? How many people hold open a door for others?
At public places we are sometimes shoved aside without the polite excuse me. At a show people talk loudly and do not put off their mobiles even after several requests. Niceties like thank you, please and excuse me are terms that seem to be forgotten . People jump the queue. Children are allowed to run and throw tantrums in public places while the parents do nothing about them.
Pleasantries are not about the other person you are dealing with. Whether they deserve it is not important. It should be a natural behaviour on one's part. It is a reflection of who you are, and how you were raised. And it is a trait that is worth passing on to your children.
Wednesday, July 16, 2008
I did not say it. I wish I could be credited for something as wise as that!! I had to share it with you.
Tuesday, July 8, 2008
Above - The Station then in 1920 - photograph from the Hindu Archives.
And now in July 2008
Luckily, as we were on our way to take the train back home, this view suddenly sprang before us. I was not seated in the front, but it did not deter me and I dug into the bag and pulled out the camera just in time to get at least a reasonably good view of the station quite a good distance away thanks to a good 8 MP camera that I had with me.
Quoting from the article it was probably inaugurated around 1873. Conceived as a subsidiary to the main station at Royapuram, the building was designed by George Hardinge, a famous British architect living in Madras. The Central Station with its clock tower is an enduring landmark. The building has gothic elements and is well maintained. Its biggest advantage is that there are no steps to climb with luggage. Early on, all the best trains started from platform one. It is significant that all the premium trains now start from platform nine, 10 and 11 while platform one has trains doing only short runs. Interestingly, it’s the only station that has a platform numbered 2a -Actually meant for delivering water and goods to the station staff, the Shatabdi now starts from here.
The elder one would probably remember this station - the number of trips made home from Chennai and she would also be thankful that there were no steps to climb!!